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Can i pick-up my order?
How do i pay for my item?
Credit Card Payments
Shipping Information
International Shipping
Shipping Time
Alternative Postal Address
Domestic & International Shipping Charges
Customs Charges & Taxes
Gift Wrapping
Purchasing a SOLD OUT item
Returns Policy
Customer Holds
Custom Orders
Viewing Our Collection
Wholesale Information
Q: Can i pick-up my order?
Can i pick-up my order?
A:
Orders can be picked-up at our Korumburra studio or at one of our market day stalls, via appointment. Please call our studio after purchase to arrange a time.
Q: How do i pay for my item?
How do i pay for my item?
A:
FOR AUSTRALIAN CUSTOMERS: Payment can be made by PayPal, Australia Post Money order, Bank Deposit (details will be supplied after checkout is complete) or Credit Card
FOR INTERNATIONAL CUSTOMERS: Payment can be made via PayPal, or Credit Card
Please following invoicing prompts when making your order.
Q: Credit Card Payments
Do you accept credit card payments?
A:
Yes we can accept credit card payments (Visa & Mastercard), please select credit card option when making your purchase. Your transaction receipt will be posted to you with you order.
Alterternatively for any other type of credit card these can be processed through PayPal. You don't need to be a PayPal member or have a PayPal account to use this service. PayPal acts as an axillary merchant terminal (swipe machine) as we do not have our own in the studio.
Q: Shipping Information
How Do I Receive My Purchases?
A:
All items are shipped by Australia Post. Express Post and Registered Post services are available upon request. We can also send parcels via a Courier of the buyers choosing.
International orders are sent via Australia Post Air Mail service.
Postage charges depend on the size and weight of the parcel. Orders are shipped within 2 business days of payment being received/cleared for current stock items. During the holiday season it may take longer to process and ship your order, please keep this in mind if you are purchasing for a special event like Christmas.
Q: International Shipping
Do you ship overseas?
A:
Yes we ship anywhere in the world.
Q: Shipping Time
How Long Will It Take to Receive My Item?
A:
Order are usually shipped with 2 business days of payment being received. For domestic orders (within Australia) please allow 3-5 days for delivery (5-6 for WA & NT). For international orders please allow 3-5 weeks.
Q: Alternative Postal Address
I want my item delivered to a different address/different person.
A:
That's not a problem, we have a separated section in out checkout for filling in your delivery details ("Ship To" section).
For tax and customs purposes we can only ship to the address as listed on the invoice. Please make sure all details are correct before completing the checkout as we are not liable for miss-deliveries caused by incorrectly filled invoices.
Q: Domestic & International Shipping Charges
How much does the shipping Cost?
A:
Domestic and International Regular and Registered shipping is FREE for all accessory and jewellery purchases. Excluding bulky items.
Bulky items have an additional postage fee included in the listing price, please see listing description for details
Express Post service is avaliable for domestic orders at a cost of $9.00. Please contact us before making your payment.
Q: Customs Charges & Taxes
Who pays customs charges and taxes?
A:
Please note we are not liable for any customs charges or taxes on international order. If you require further information on these charges please contact you local postal company.
Also, it's illegal for us to write false values on the customs declarations to avoid customs charges. Please do not ask us to do so as a refusal may offend.
Q: Gift Wrapping
Do you provide a gift wrapping service?
A:
All jewellery pieces are sent in retail packaging and with organza gift bag. If you require additional wrapping or a personalized gift tag please let us know of your request on the "message" section on the checkout and we will do our best to tailor to your request. This service is provided free of charge.
Q: Purchasing a SOLD OUT item
It is still possible to purchase and item that's listed as "sold out" on your website?
A:
This depends upon the item. Some of our pieces are one-of-a-kind designs so are no longer available for purchase once sold, while other items may simply be out of stock. Please contact us for more details.
If an item is out of stock we can send you a courtesy email when the items are available for purchase again.
Q: Returns Policy
What is your returns policy?
A:
REFUND POLICY
Refunds are only issued where an item is misrepresented in the product description or arrives faulty (either in transit or on arrival) or becomes faulty within a 14 day period post purchase under normal conditions. Faulty items must be returned (post marked) within the 14 day period (unless prior arrangement has been made).
Refunds are not available after 14 days period post-sale (however exchange maybe available under certain circumstances) or if the becomes faulty due to improper handling or usage. We do not refund if you simply change your mind after receiving the goods or if you made an error in purchasing (see EXCHANGE Policy below)
EXCHANGE POLICY
If you make an error in purchasing or change your mind after receiving your purchase and wish to send the item back for exchange you may do so within a 14 period post-sale (unless prior arrangement has been made). For an exchange to be accepted it MUST NOT BE used and must be returned in original packaging and/or tags attached. Exchange is issued as exact replacement, replacement with item to equal value or store credit (no refunds for exchange pieces). All exchangeable pieces are subject to stock availability.
Buyer to pay return shipping costs, seller will pay all re-send shipping costs.
Q: Customer Holds
Do you do customer holds?
A:
Yes we can hold designs for customers. However due to the rapid sale of our designs and the limited numbers available, we can only hold design for a period of 7 days.
Q: Custom Orders
Do you do custom orders?
A:
Yes we can do custom orders, depending on availability of materials and time commitments. Please email or phone us with your request.
Q: Viewing Our Collection
Where can i view your collection?
A:
Please see out "Stockists" listing in this website for the nearest stockist. We also attend a number of Markers Makers throught out the year, please visit our blog for dates and locations.
Alternatively you may also make an appointment to visit us at our Korumburra Studio
Q: Wholesale Information
Do You wholesale?
A:
Yes we do wholesale, please see the "wholesale information" section on this website or contact us at srhumphrey@gmail.com
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